Pricing

· I currently don’t take deposits for pet groom appointments; I rely on honesty and respect my business and I.

· All prices assume a reasonable condition and temperament. Additional charges will apply for the extra time and products involved in grooming neglected coats, in-particular those which require clipping off due to severe matting and for dogs whose temperament or health also requires more time to complete.

· I will call with a time as to when your dog needs to be collected. I will charge £5 per 15 minutes if you arrive after the agreed collection time.

Cancellation and No Shows

· I appreciate that sometimes you may need to re-arrange your dogs appointment. As long as this is done with more than 48 hours notice there will be no charge.

· Any NO – SHOWS or failure to  CANCEL with less than 24 hours notice (except in extreme circumstances) will result in the full fee being payable, and no further appointments being booked until the account is settled.

· Cancellations between 24-48 hrs will be charged at half the appointment fee.

Behaviour

· Aggressive Dogs – Owners MUST inform us if your dog bites, has bitten or is aggressive to people, or specific grooming procedures. We reserve the right to refuse or stop services of your dog at any time before or during the grooming process and charge an Aggressive Dog Fee of £25 in addition to the regular grooming charge. If your dog should bite, You, the owner agree to be held responsible for any and all related medical bills, recovery costs, loss of income and equipment damage.

Pet Health and Welfare

· I can confirm that my dog is fit and healthy, Hazelgrove Hounds & Felines must be informed of any pre-existing health conditions my dog may have prior to the appointment. I acknowledge that I will not hold Hazelgrove Hounds & Felines responsible for any irritation, abrasion or fur patches exposed owing to a pre-existing skin or health condition.

· Should my dog’s health prove a cause for concern, and I am not contactable, I authorise Hazelgrove Hounds & Felines to contact my Veterinary Surgery and obtain treatment at my expense.

Fleas, Worming, Lice and Mites

· It is at my own risk if my dog is not vaccinated or given regular flea and worming treatment, Hazelgrove Hounds & Felines will not be held responsible for a condition that your dog could have been vaccinated against.

· If you think that your pet has fleas, or you suspect them, or if you know that you have them, DO NOT bring your pet to the salon. You must treat them at home.

· If your dog is found to have fleas or external parasites on arrival the appointment will be cancelled, and a missed appointment fee will be incurred.

· If fleas or parasites are found on your dog at any time during the grooming process there will be an automatic charge of £25 added to your bill.

· When your pet comes with fleas we have to bath it in flea shampoo along with every other animal that comes in that day, plus the resident animals, and then we have to ‘deep clean’ and spray the salon to kill any fleas that have escaped, and prevent their eggs developing and to maintain salon hygiene.

· Please take note of the cancellation policy which will apply

In Season or Pregnant

· I agree that if my dog is pregnant, she will not be groomed, and I will need to rearrange her appointment.

· If my dog is in season, I will contact Hazelgrove Hounds & Felines to discuss my options. or re-arrange my appointment.

· Please take note of the cancellation policy which will apply.

I understand that estimates are based on an average dog of the same or similar breed type and that some dogs may require extra or extensive work (for example if matted) which may be charged at additional cost.

· I agree to pay for all grooming services immediately after completion of my dog’s groom.

· Should I have multiple dogs booked in with Hazelgrove Hounds & Felines, I understand that each dog has their own individual appointment.

· I agree to inform Hazelgrove Hounds and Felines within the set timescale. if one or more of these dogs do not need to be groomed.

· Failure to do so will result in the full scheduled grooming costs being charged. set within the cancellation policy.

ULTRASONIC TEETH CLEANING TERMS AND CONDITIONS

Our teeth cleaning service is just that, a teeth cleaning service.

It is suitable for pets with mild to moderate tartar build up, it can help heal gum disease, freshen breath and reduce tartar.

The operator is not a veterinarian, and teeth cleaning is not a substitute for veterinary treatment.

Owners should be aware that:

Removal of even mild tartar can reveal conditions that could not be seen prior to treatment that may need veterinary attention.

Whilst this method of dental cleaning is highly effective in removing mild tartar, improving gums and mouth health and breath, Hazelgrove Hounds & felines cannot guarantee the treatments’ effectiveness or suitability for individual pets due to varying factors such as your pets health, age, diet etc.

If we feel any teeth are loose or at risk of becoming loose when the tartar comes off, we may request you get your pets’ teeth checked at your veterinarian before treatment. It is possible that the tartar build up will be too great and then a veterinary dental may be necessary initially and then follow up ultrasonic maintenance visits with us.

Hazelgrove Hounds & Felines cannot be held responsible for any problems occurring from poor dentition before, during or after any ultrasonic treatments.

Ultrasonic treatment is not a veterinary procedure and Hazelgrove Hounds & Felines cannot diagnose any problems with your dogs or cat’s mouth.

If you arrive before I have called to inform you your dog is ready for collection, please remain in your car. It can be challenging and dangerous for your dog and I as they can get very excited seeing you. This can make the final parts of the grooming process difficult and take extra time.